Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by bv999e ("bv999e", "we", "us", "our"), the operator of the online sports betting and live casino platform accessible at https://bv999e.cam ("Platform").

This Policy describes how bv999e collects, processes, stores, shares, and protects the personal data of users ("you", "your") who register an account, access the Platform, or otherwise interact with bv999e's services. It also describes the rights available to you in respect of your personal data.

By registering an account on bv999e or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.

2 Definitions

For the purposes of this Policy, the following terms apply:

• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, bv999e.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Lawful Basis" means the legal ground under which personal data may be processed (e.g., consent, contractual necessity, legal obligation, or legitimate interest).
• "KYC" means Know Your Customer — the identity and age verification procedures required prior to processing certain transactions.
• "AML" means Anti-Money Laundering obligations applicable to the operator.
• "Cookie" means a small text file placed on your device by the Platform to support functionality, session management, and analytics.

3 Data Controller

bv999e acts as the Data Controller in respect of personal data collected through the Platform. All enquiries regarding the handling of your personal data should be directed to our support team via the contact details set out in Section 16 of this Policy.

bv999e operates under the licensing and regulatory framework of its applicable operating jurisdiction. We do not claim any data protection registration with Pakistani authorities, and users in Pakistan access the platform on the basis that they have satisfied themselves as to the applicable legal framework in their jurisdiction.

4 Data We Collect

4.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, residential address, and city of residence.
• Identity verification (KYC) documents: CNIC or passport scan, proof of address, and selfie or liveness-check image where required.
• Payment information: Records of deposit and withdrawal transactions. We do not store full payment card numbers — these are handled by our payment processors directly.
• Support communications: Messages, complaints, and correspondence submitted through Live Chat or email to [email protected].
• Account preferences: Language preferences, responsible gambling limit settings, and marketing communication preferences.

4.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and connection method.
• Session data: Login timestamps, session duration, pages visited, and features accessed during each session.
• Betting and gaming data: Full history of bets placed, games played, stakes, outcomes, and balance movements.
• Cookies and similar technologies: As described in Section 8 of this Policy.

4.3 Data From Third Parties

We may receive data about you from identity verification service providers engaged to carry out KYC checks, from fraud detection services, and from payment processors confirming transaction status. All third-party data sharing is governed by contractual data processing agreements.

5 Lawful Basis for Processing

bv999e processes your personal data on the following lawful bases:

6 How We Use Your Data

bv999e uses the personal data collected for the following purposes:

• To create, manage, and maintain your registered Account.
• To verify your identity and age as required under KYC obligations.
• To process deposits and withdrawals in PKR and other accepted transaction formats.
• To detect, investigate, and prevent fraud, collusion, and prohibited conduct as described in our Terms & Conditions.
• To monitor betting patterns for responsible gambling purposes and to apply player protection tools where appropriate.
• To deliver customer support through Live Chat, email, and our Help Centre.
• To send account-related notifications, including security alerts, verification requests, and policy updates.
• To send promotional communications where you have consented to receive them, including bonus offers relevant to cricket, PSL/T20, and other sports markets.
• To analyse aggregate platform usage and improve the user experience across devices and connection types used in Pakistan.
• To comply with applicable legal, regulatory, and licensing obligations.

7 Data Sharing & Disclosure

7.1 Service Providers (Data Processors)

We share personal data with carefully selected third-party service providers acting as Data Processors under binding contractual agreements that require them to handle your data securely and only for the purposes we specify. These include identity verification providers, payment processors, fraud detection services, IT infrastructure providers, and customer support platforms.

7.2 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving bv999e, personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and ensure that appropriate data protection obligations continue to apply.

7.4 No Sale of Personal Data

bv999e does not sell, rent, or exchange your personal data with third parties for their own commercial marketing purposes. Any data sharing beyond operational necessity and legal obligation requires your explicit consent.

8 Cookies & Tracking Technologies

8.1 What We Use

bv999e uses the following types of cookies and similar technologies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session management and security cookies. They cannot be disabled without impairing platform functionality.
• Preference Cookies: Remember your language and display preferences to personalise your experience across visits.
• Analytics Cookies: Collect aggregate, anonymised data about how users interact with the Platform to support performance improvements. Individual user behaviour is not identifiable from aggregate analytics data.

8.2 Managing Cookies

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair the functionality of the Platform. Disabling analytics cookies will not affect your ability to access or use bv999e.

8.3 Third-Party Cookies

Where third-party service tools place cookies on the Platform, those cookies are governed by the respective third party's own privacy policies. bv999e does not control the data collection practices of third-party cookie providers beyond our contractual obligations with them.

9 Data Retention

bv999e retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulatory obligation. General retention guidelines are as follows:

• Account and transaction data: Retained for a minimum of five years following account closure or last transaction, or longer where required by AML or licensing regulations.
• KYC documents: Retained in accordance with regulatory requirements applicable to the licensing jurisdiction, typically a minimum of five years from verification.
• Support communications: Retained for up to two years from the date of the communication, or longer if related to an ongoing dispute or regulatory matter.
• Analytics data: Aggregated and anonymised data may be retained indefinitely as it is no longer personal data following anonymisation.
• Marketing data: Retained until you withdraw consent or for a maximum of two years from the date of last engagement, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with our data disposal procedures.

10 Data Security

bv999e implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data, including identity documents and financial records.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments of our platform and data infrastructure.
• Two-factor authentication options available to all registered users.

While we employ robust security practices, no transmission over the internet or electronic storage is completely secure. You play an important role in maintaining the security of your account by keeping your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.

11 International Data Transfers

As an internationally operating platform, bv999e may transfer your personal data to countries outside your jurisdiction of residence, including to the jurisdiction in which our servers, service providers, or licensing authority are based. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those under which your data was originally collected.

bv999e does not make any claim that data transfers comply specifically with Pakistani data protection law, as no comprehensive federal data protection legislation currently applies to such transfers in Pakistan. Users in Pakistan are advised to consider this when deciding whether to use the platform.

12 Minors

bv999e is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator or applicable license jurisdiction. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Age verification is a mandatory step in our KYC process. Providing false age information during registration constitutes a material breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.

13 Exercising Your Data Rights

To exercise any of the rights described in the Data Rights section above, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within 5 business days and endeavour to fulfil it within the timeframe required under applicable law.

To protect your privacy, we will require identity verification before processing any data rights request. We reserve the right to decline requests that are manifestly unfounded, excessive, or that conflict with our legal and regulatory obligations.

14 Marketing Communications

Where you have provided your consent, bv999e may send you promotional communications by email regarding bonus offers, sports events (including cricket, PSL/T20, ICC tournaments, football, and UFC), new game releases, and platform updates. These communications will always be in English.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your Account settings.
• Clicking the unsubscribe link included in any marketing email.
• Contacting support at [email protected].

Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor does it affect your receipt of essential account-related notifications.

15 Changes to This Policy

bv999e reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated via a notice displayed on the Platform and, where reasonably practicable, by email to your registered email address. The "Last Updated" date at the top of this document will reflect the most recent revision.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

16 Contact Us

If you have any questions, concerns, or complaints relating to this Privacy Policy or the handling of your personal data, please contact bv999e using the following channels:

• Live Chat: Available 24/7 directly on the Platform — fastest response for general queries.
• Email: [email protected] — for data rights requests and formal privacy complaints (plain text, not a clickable link).
• Subject Line for Data Requests: "Data Rights Request — [Your Account Username]"
• Subject Line for Privacy Complaints: "Privacy Complaint — [Your Account Reference]"

We aim to acknowledge all privacy-related correspondence within 5 business days and provide a substantive response within the timeframe required by applicable law. Support is available 24/7 in English; Urdu-language assistance is available during select hours.